Order process โ๏ธ
โญ๏ธ When placing an order on the website ๐๐ป Remark Instagram name.
โญ๏ธ Upload the payment record ๐๐ป paste order number on note.
โญ๏ธ If the customer places an order as a website memberโก๏ธ, the owner can help the customer process the order faster โค๏ธโค๏ธ.
โญ๏ธ Ship the goods within 14 days after the owner receives the goods. Special circumstances such as: Insufficient delivery ratio of the manufacturer / delayed delivery by the manufacturer, the delivery will be delayed without individual notice, please follow the instagram announcement for details.
โญ๏ธ The benchmark for a successful order is to receive an email from the shop owner confirming the order.
Order Notes โ๏ธ
โญ๏ธ All orders (spot or pre-order) will not be refunded after payment.
โญ๏ธ Rush orders are not accepted. If there is an additional order from the shop owner, it will be posted on instagram.
โญ๏ธ If the defect of the product is a manufacturer's problem (color overflow / workmanship defect / color difference), we will not be responsible.
โญ๏ธ Please pay attention to the email sent by the website as the delivery date is approaching to ensure smooth delivery. Any costs incurred due to unsuccessful delivery will be paid by the customer. If the delivery is not completed within 60 days after delivery, it will be regarded as abandonment of the product, and the store will not give further notice, and will not refund.
โญ๏ธ Pictures are for reference only, and the actual product shall prevail. The final delivery date / price / size of the product is subject to the official website.
โญ๏ธ It is normal that the spot price is higher than the reservation price, please pay attention to the reservation information.
โญ๏ธ If the arrival time of the first-arriving goods and the later-arriving goods are far apart/arrival locations are inconsistent, the first-arriving goods will be sent first, and no merging will be performed. Without further notice.
โญ๏ธ Please read the return policy and order instructions before placing an order. Submitting and/or confirming the order means that the customer understands and accepts the product description, shopping terms and conditions.
Shipping method ๐
Our store only supports delivery in China, Taiwan, Macau, and Hong Kong. For overseas customers, please find a local warehouse for forwarding.
Worldwide - Please use one of transfer store in Hong Kong. Direct to customer is not supported.
The shipping fee is paid by "SF Express". After the shipment, you will receive a SMS notification from SF Express. Please pay close attention to the SMS when the delivery date is approaching. The delivery service is subject to the terms of SF Express.
The shipping cost depends on the size and weight of the package, please consider it yourself. >>SF Smart Locker Address<<
***Customers from Mainland China/Taiwan, please note your ID number when placing an order
*** MOP payment exchange rate is (HKD*1.03) + HKD 25 handling fee
***Taiwanese customers need to download the "EZ WAY" mobile APP for real-name authentication, and pay attention to the information notification in the APP, no further notice will be made
๐ Unless the product is damaged or out of stock during delivery, no return or refund will be accepted. If you have any inquiries, please contact our store.
๐ If you need to change the address, please contact the courier company yourself, and we will not be responsible for any destruction caused by not being able to contact the recipient.
๐ In special circumstances, such as: lost/wrong goods, please contact our store within 14 days, and we will not follow up after the deadline.
About pre-order items โ ๏ธ
โญ๏ธ Pre-payment of half or more of the total order amount is required to confirm the order. If the product is out of stock, the deposit * (except credit card handling fee) will be refunded.
โญ๏ธ The mantissa of the ordered product must be paid within the time limit. If the payment has not been made within the time limit, it will be regarded as abandonment of the product. The store will not give further notice and will not refund.
โญ๏ธ Orders added after the missed order time will not be accepted, and the original amount will be refunded after deducting the HKD50 administration fee (if PayPal payment, an additional corresponding handling fee will be deducted).
โญ๏ธ Goods that have passed the scheduled time will not be searched separately.
โญ๏ธ Pre-ordered products will be shipped in the local area where they are released, and it will take about 2-4 weeks.
โ๏ธโ๏ธ Special attention to the epidemic โ๏ธโ๏ธ
Under the epidemic situation, orders may be delayed due to various circumstances, and the actual delivery date is subject to the manufacturer's news.
